Refunds & Returns Policy

This policy applies to purchases made from Ceretone UK, operated by Second Chance Limited (UK).

60-Day Trial & Change of Mind Returns

We want you to feel confident in your purchase. That’s why we offer a 60-day trial period on our hearing enhancers.

If you change your mind, you may return your item within 60 days of receiving your order, provided that:

 - It is returned in its original packaging
 - You have contacted us before sending the item back

Once your return is approved and received, we will issue a full refund.

The following items are not eligible for return:
 - Sale items
 - Used items (outside 60-day trial)

This does not affect your statutory rights in relation to faulty or incorrect items.

Approved refunds are processed within 1–2 working days. Refunds are made using the original payment method. Where the full order is returned, standard delivery charges are refunded

Please note: it may take additional time for your bank or payment provider to reflect the refund in your account.

Customers are responsible for return shipping costs for change-of-mind returns. All returns must be authorised before being sent back. Items returned without prior contact may not be accepted

If you receive an item that is faulty, damaged, or incorrect, please contact our customer service team as soon as possible.

In these cases:
 - We will cover return postage
 - We will offer a replacement or full refund, where appropriate

Before returning any item, please contact us using one of the following methods:
 - customerservice@secondchance.co.uk
 - ceretone.uk/pages/contact 
 - +44 (0) 1253 407272

Business Details

Ceretone UK
Operated by Second Chance Limited
Company Registration Number (CRN): 02335963
United Kingdom